How can we help?

Most answers are below. Still stuck? Drop us a line and we'll get back within 24 hours.

Shipping

Free across the UK, 3–5 business days.

Returns

60-day risk-free trial — full refund, no fuss.

Installation

10 minutes, no plumber, no tools.

Warranty

2 years on every Flushy product.

Frequently asked

Will Flushy fit my toilet?+

Flushy fits any standard UK 2-piece toilet. If it doesn't, we'll refund you, no questions asked.

Do I need a plumber?+

Nope. Install takes about 10 minutes with the included T-valve and hose. No tools required.

Where do you ship?+

We ship free across the UK. Orders typically arrive in 3–5 business days, tracked.

What's the warranty?+

Every Flushy comes with a 2-year warranty and a 60-day at-home trial. If you don't love it, send it back for a full refund.

Is the water cold?+

No. The Classic uses fresh water straight from your line — comfortably tempered, not icy. Because your pipes run inside your home, the water sits close to room temperature and feels refreshing, never shocking.

How are Flushy products made?+

We design in the UK and partner with vetted manufacturers who meet our quality and ethical standards. Every unit is QC'd before shipping.

Is it hygienic?+

Yes — the nozzle is self-cleaning, retracts when not in use, and is shielded by a guard gate to keep it spotless.

How do I clean Flushy?+

Wipe down with mild soap. The nozzle self-rinses every use, and you can run a deep clean cycle in seconds.

Still need help?

Our UK care team replies within 24 hours, Monday to Friday.

info@helloflushy.com
Email us anytime